Balmes Residence Luxe
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We were impressed with the staff at reception. They offered to assist us in such a friendly manner. And we appreciated the bottle of wine brought to our room along with the fresh rose that graced our room throughout our stay. We would happily stay at The Balmes again as well as recommend it to friends.
I wanted to give a special mention for the excellent service provided by your staff at reception. I had left my important documents in a taxi & was very concerned about them being returned. Your team was calm & immediately got onto the taxi company to track my documents down. I felt she was doing everything she could to fix the problem. Fortunately the taxi driver was found & the documents returned. I don't speak Spanish or Catalan & on many occasions with other 4 star hotels I feel that getting the message through in English is either not comprehended or the person becomes defensive. This was not the case here. Excellent service. I will recommend your hotel to my Australian friends & work colleagues.
The hotel leaves no stone unturned. From a greeting bottle of wine to a bathroom rose and all amenities offered in many well managed hotels your establishment stood high. However, what made our stay so memorable was the kindness and generosity and patience ALL the staff demonstrated. We were treated so so kindly. Without realizing I was talking with the manager, Maria, she engaged us and was very helpful even connecting us with a member of her staff who helped us find a lovely and interesting hotel in our next destination which happened to be his family town. This was just a sample of the kindness we experienced. We will definitely return to Hotel Balmes when we return to Barcelona.
The guys at the reception where very helpful our whole stay. Fantastic service.
Complimenti anche per l'attenzione al cliente (bottiglia di vino e rosa nel bagno).