Hotel Villa Real 5*
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Was very impressed on arrival of how friendly and helpful all staff were from the doorman through to the reception staff. The gift of wine in the room was an excellent touch!
Personnel for your courtesy and hospitality! What a memorable experience ( from the moment we pulled up until our departure: and we travel with two dogs)! Great service and genuinely welcoming attitude of your great staff made our stay just impeccable. We will come back to your dog friendly place with a valet parking in Madrid "s the best location for sure.
A beautiful family room (even though we did not have a view from our side of the hotel) with nice amenities. Two glasses of champagne upon arrival and a small bottle of wine left in our room were much appreciated and were kind gestures. And, our children LOVED the jars of candy in the lobby. What stood out above everything else was the impressive customer service! The front desk staff were incredibly helpful and professional. The bellmen were quick and very kind. When we called for a bellman to bring down our luggage, he came to our door immediately. And, when we asked for the couch bed to be made, housekeeping came right away. Finally, when I left a scarf in my room, I emailed the front desk and they replied the same day that they had found it and volunteered to ship it to us at no cost. What incredible customer service! We will definitely stay here again next time we visit Madrid.
We had a wonderful stay. The extra touches (like glasses of champagne at the bar and a bottle of wine in the room) were unexpected and very appreciated! It felt like we were staying at the Royal Palace of Madrid rather than a hotel. Thank you!
Your welcome staff did a great job, I am grateful. Thank you.