Hotel Villa Real 5*
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It will be our first choice when we return to Madrid. Our check-out was complicated by the fact that American Airlines changed flights on us twice for our return to New York. Reception desk staff was very helpful when, unexpectedly, we had to leave the hotel while the Marathon was taking place. Staff was ready to carry our luggage to a point where we could get a taxi to the airport. Fortunately, a few meters away a taxi had been allowed to enter the closed zone to discharge an arriving couple with luggage. But the fact that one of your staff was willing to take our luggage some distance was "above and beyond" duty.
Great hotel in central location.
Very pleasant and egear to assist when needed.
The Front Desk, the Room Service, and the Bartenders exceeded our expectations. And this include the Bell Boy and the Doorman! We will be back.
The staff were first rate. They are a credit to your organisation. They made sure our stay was excellent and took very good care of us.