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From the very first interaction via email, the customer service reps were professional and caring. Everyone we interacted with was very kind and pleasant. The room was very clean and very comfortable. Location-wise, the hotel is pretty central to 4 stations (Bayswater, Queensway, Paddington and Lancaster Gate tube stations) -all within 7-10 minutes walking. It is also within waling distance to Kensington Palace, Hyde Park, many shops and restaurants. Harrods is about 20 min run through the park. Overall, great experience all around. Thank you to the wonderful Caesar team for making our stay so enjoyable.
This isa great hotel, with a very friendly and helpful staff. Thank you!
The staff managed to create such a welcoming atmosphere. Every request has been handled with utmost politeness and care.
The reception staff were all very friendly and efficient. The breakfast was plentiful and the hot meal very well cooked and presented, but the service was rather chaotic . The beds were very comfortable and the room was very clean.
Lovely hotel and so well situated in typical nice square garden. Congratulations for the team.