Hotel Urban 5* GL
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Reception team could not have been more helpful. I would recommend highly.
The staff were very helpful and happy to deal with any request and it is difficult to pull out anyone special as they were all so good. I have not had such an experience with staff in any hotel for a long time. The front door and porter were very helpful, the bar people cheerful, the restaurant staff at breakfast were friendly and responded quickly to all requests.
The staff was among the best I have ever experienced, the only complaints was we did not have time to stay longer. The small things make such a difference including a complimentary glass of champagne, a rose and water delivered to our room.
And a special thank you to the door man. He is the nicest jolly giant I have ever met!
Great location, hotel is very nice. We stayed in duplex room which is a loft style. If you wanted private sleeping for kids or such its a great option as there is separate TV up in loft with sleeper sofa. Staff are very friendly!