Hotel Urban 5* GL
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It was our first time to Madrid and we loved the city. Your staff are really great, so friendly and helpful. I've already been recommending the hotel to friends and colleagues and we can't wait to return.
We all absolutely loved our second stay at the Urban. Guest Services and Reception took such excellent care of us, and also were so prompt and helpful when my brother left his backpack in a taxi. The Urban Hotel is definitely "our hotel" when we return to Madrid (and we will).
The concierge was particularly helpful finding great restaurants. Engaging, professional and generous with her time to be sure we were satisfied with her recommendations.
Amazing staff, very attending, specially the bartender on the roof bar. I will recommend for sure & hope to come & stay with you again as soon as I can.
We really enjoyed our stay at the hotel. Everything was excellent from customer service to comfort.