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Nice staff and Nice hotel.
I traveled alone and my room size was acceptable. The room was quiet, always helpful for sleeping. Enjoyed the breakfast and dining experience. Food was fresh and well presented. Your hotel's strong suit? The exceptional staff! Professional service in every way. I only speak English but had no communication problem during my stay. I would very inclined to revisit your hotel on my next London trip.
The staff were all very friendly, professional and helpful. I would especially like to thank the gentleman who asked if I needed any help when I was looking around the restaurant & reception area. He went on to show me the wonderful mosaics and explained where they came from, etc. and gave me a booklet showing other hotels with pieces of ancient art included in the decor. We were very pleased to have a room overlooking the street (the street was one of the reasons we chose your hotel) and the location close to shops, restaurants, underground & Hyde Park & Kensington Gardens was perfect. We would definitely stay there again and would recommend it to friends.
Reception staff extremely friendly and professional as always.