Hotel Urban 5* GL
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The staff was among the best I have ever experienced, the only complaints was we did not have time to stay longer. The small things make such a difference including a complimentary glass of champagne, a rose and water delivered to our room.
And a special thank you to the door man. He is the nicest jolly giant I have ever met!
Great location, hotel is very nice. We stayed in duplex room which is a loft style. If you wanted private sleeping for kids or such its a great option as there is separate TV up in loft with sleeper sofa. Staff are very friendly!
I stayed with a friend in a twin room. The breakfast was perfect, staff were extremely helpful and the rooftop was nice. The pool area was nice in the sun. All in all I would return again as the location, environment and general experience was great, not to mention the lovely side road with many restaurants.
We have stayed at the Urban now five times and we have thoroughly enjoyed every stay. We loved the room and the staff are always so friendly and helpful. We come to Madrid at least once a year and will always stay at the Urban.