Hotel Urban 5* GL
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She was so helpful and couldn't do enough for us. She made sure we knew all the best spots to visit during our stay in Madrid inc. clubs, bars, restaurants and shows. She even made reservations for us on several occasions. Would definitely visit Hotel Urban again!
It was our first time to Madrid and we loved the city. Your staff are really great, so friendly and helpful. I've already been recommending the hotel to friends and colleagues and we can't wait to return.
We all absolutely loved our second stay at the Urban. Guest Services and Reception took such excellent care of us, and also were so prompt and helpful when my brother left his backpack in a taxi. The Urban Hotel is definitely "our hotel" when we return to Madrid (and we will).
The concierge was particularly helpful finding great restaurants. Engaging, professional and generous with her time to be sure we were satisfied with her recommendations.
Hemos estado este fin de semana con unos amigos en el Hotel y la verdad es que hemos regresado a casa encantados de la experiencia vivida. El equipo humano del Urban es lo mejor que tienen. Eso no significa que lo demás no esté a la altura pues el conjunto de todo ello es de 10. Ha sido nuestra segunda visita pero seguiremos hospedándonos en él siempre que acudamos a Madrid. Maravilloso. Hacer especial mención a la chica del bar de copas. Educada, simpática y sumamente servicial y elegante en el trato. Enhorabuena a la persona responsable de elegir el equipo humano del hotel.