The Caesar Hotel has joined forces with the WOW awards, an international customer service recognition programme. The WOW! Awards is a truly unique way of raising customer service standards, improving employee engagement and bringing better results to the bottom line.
The WOW! Awards creates:
- A Great Place to Work – Increasing employee satisfaction, engagement and retention as well as decreasing absenteeism.
- A Great Place to be a Customer – Increasing customer loyalty, creating a culture of service excellence by “catching people doing things right”.
- Great Results – Winning new and retaining current customer, increasing performance and efficiency.
The Caesar Hotel is the first Hotel ever to launch this programme which has been adopted by many leading blue chips companies. Lee Melville, General Manager said “This really is an exciting moment for the Hotel. We pride ourselves in our employment engagement and customer service delivery. This is the icing on the cake in further developing our core Hotel strategy of Happy Staff = Happy Guests = Revenue and Profit conversion”
Both our guests and staff alike can nominate a member of staff for outstanding service which will be judged and rewarded by a certificate by the WOW judging team. Nominate a staff member now by visiting www.caesar.thewowawards.co.uk
Have a nice week!