Hotel Urban 5* GL
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At some hotels, the staff can be a little cold and distanced – not here. Everybody, from the reception staff and concierge, to the restaurant staff and chamber maids, was exceptionally friendly and made us feel welcome and at home.
Big thanks for the Team!
It's layout and style are very impressive. The breakfasts were something we looked forward to each morning! But perhaps what made the hotel really standout was the professionalism and helpfulness of the staff - especially those on the reception desk. Nothing seemed too much of a problem for them to deal with. They certainly made us feel very welcome. We would definitely recommend Urban-Madrid to others as a great place to stay.
Thanks to all of you for making our stay so great!
We had an excellent stay and most certainly will be returning.